FAQ
We hope this section will answer any questions you may have but if you have any other enquiries, please do not hesitate to contact us using the form in the ‘Contact Us’ section of this website.
Q: Where are your products manufactured?
A: They are made in the UK - where Luna by Khush is based.
Q: Are your products cruelty-free and vegan?
A: Our products are responsibly sourced and therefore cruelty-free and vegan.
Q: Do I need to use glitter glue with your glitter pigments?
A: You do not need to use glitter glue with the glitter pigments due to the way in which they are formulated and pressed. However, if you want to use glitter glue then that is fine too! Please note, we do not provide the glue with our orders nor sell it.
Q: My order has arrived damaged. What can I do?
A: If this happens, please contact us using the form here on this website within 48 hours of receiving your order. We hope to help you as much as we can dependant on the circumstances.
Q: How much does it cost to return an item?
A: We do not accept returns unless you have been authorised to do so after consulting our team. In the case that we authorise a return, all costs are the liability of the customer and we do not cover these costs.
Q: I have changed my mind and want to return my item. What should I do?
A: We do not accept returns or exchanges due to the nature of our product; hygiene and safety are key for us so please ensure that you are completely happy with your order before going forward.
Q: Where do you deliver to?
A: We are glad to say we deliver internationally!
Q: Is your glitter safe to use around the eyes?
A: All glitter pigments are cosmetic graded and non-toxic - they follow the EU regulations and are FDA approved. The glitter pigments can be used around the eyes, on your skin, and on nails. All glitter uses are made at your own discretion.
Q: How should I store your glitter pigments?
A: All glitter pigments should be stored in a cool, dry place and away from sunlight. As a small business, we are only supplying our glitter pigments in refill pans so please handle them with care when taking them out of the packaging.
Q: Are your glitter pigments cosmetic graded?
A: YES! 100% FDA approved and cosmetic graded glitter is used to make the glitter pigments.
Q: Can I learn more about Luna by Khush?
A: Of course! Check out our story here.
Q: I have a great idea for Luna by Khush! Where can I share my thoughts?
A: As an independent small business, we appreciate any and all input! Please contact us with your ideas using the form found here.
Q: How can I collab with Luna by Khush?
A: If you are interested in working with our company, please complete the form here.
Q: The product I love is out of stock. Can I order in advance or place a backorder?
A: Although we try to restock as soon as possible so you do not have to wait, it can take up to 1 month to be back on the site. Please keep checking back or get in touch for specific enquiries!
Q: Can I use multiple promo codes?
A: As a small business, we love to treat our customers with cheeky discounts now and then. However, if you know of more than one code, they cannot be used together in one order.